Ideas, insights, and opinions
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26 items
This edition of OFF Brand explores why products often outgrow their brands, and how companies can keep both moving together as they scale.

Some products take off quickly, then slowly lose momentum. It isn't always because the product stops getting better. Often, the brand hasn't kept up.
Our new OFF Brand newsletter introduces the idea of brand lag: what happens when a product grows, but the brand still speaks to the people who discovered it first. The things that attract early fans don't always appeal to a much bigger audience. But changing too much, too quickly can also push those early supporters away.
Drawing on ideas from Everett Rogers and Geoffrey Moore, the edition explains how brands need to change as they grow. It looks at companies including Tesla, Airbnb, OpenAI, Monzo, Waymo, Strava, Lyft, Ring, Oura, Amazon, KFC, and Duolingo, alongside businesses like Google Glass, Google+, Kodak, Vine, and the Metaverse that struggled to keep up.
It finishes with a simple checklist to help founders, marketers, and brand teams work out whether their brand is helping growth or quietly holding it back.
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