Ideas, insights, and opinions
12 items
12 items
Brand love is more than loyalty. In this OFF Brand edition, we show how enduring brands turn casual buyers into true fans with product truth, brave leadership, and living communities.
Brand love is the holy grail of branding, but it isn’t a slogan or a loyalty program. It is the deep emotional bond that makes people choose you again and again, even when there are cheaper or easier alternatives. In this issue, we unpack what brand love really is, why it matters, and how to build it.
It starts with product. If the core experience doesn’t deliver, no amount of storytelling can make people care. But once you have something worth loving, brand takes over. It amplifies the truth of the product, turning reliability into romance and consistency into connection. The most loved brands do not just sell; they invite people to belong. Think of Star Wars fans expanding the universe through cosplay, or Porsche owners building clubs that span generations. These are communities, not audiences.
Behind every loved brand, you will also find leadership with conviction. Patagonia’s stance on values shows how brave decisions can turn clarity of purpose into lifelong trust. Add in the right frameworks — defining purpose, knowing your community, building a story that evolves, delivering on promises, and proving beliefs through action — and you have a repeatable path to love.
The full piece shares practical models, iconic case studies, and a blueprint for turning customers into true fans.
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